Target Marketing Your Internet E-Commerce - Personalization, like any...
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Personalization, like any business initiative, should be used judiciously. There are real costs that accompany developing personalized applications: They range from the hard cost of development dollars to the cost of disappointing customers or prospects who expected a better experience. It's important to assess whether a personalization effort will be effective and contribute meaningfully to new sales or customer retention before investing the time and money in bringing it to market.
The criteria for establishing an effective recommendation system are different for every product. The system chosen is dependent upon a balance of the following: (1) the nature of the product, (2) the amount of information needed from the potential buyer to make an effective recommendation, and (3) the likely willingness of the prospective buyer to share this needed information with you.
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