Target Marketing Your Internet E-Commerce - This is a...
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This is a clear way of providing customers with additional value and of tying the customer more closely to your company. Most companies will also see an increase in revenues from these accounts.
What was called for, of course, was a new category of employee: "e-mail respondents"; yet no one wanted to add staff at an additional expense to a project that was in its infancy.
Enter "response software."
Several intelligent software systems, are able to routinely handle and route questions, so there is no excuse for underserving your customers with the first and most basic customer service—answering their questions.
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