Target Marketing Your Internet E-Commerce - This information, properly...
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This information, properly used, gives an existing supplier or retailer a clear leg up on the competition: The Company is able to use its information to establish itself as the supplier of choice and to suggest services to existing customers before they request them. Companies can maintain effectively private Web sites for individual clients so that they can both provide extraordinary service and recommend new products that will be of value to these customers.
In the past, this type of personalized communication was virtually impossible: Retailers and suppliers lacked the detailed information necessary to provide these recommendations and the ability to cost-effectively communicate it to individual customers.
However, today we have moved into an era where technology allows firms to cater to the individual needs of customers in a way that have not been possible before. The value of these initiatives, both in tightening the bonds with existing customers and in attracting new customers, is high. Another business tool made possible by the Internet is something that previously was available only to the wealthy: product customization, done quickly and inexpensively.
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