6 Critical Elements In Creating Successful Web-Marketing Campaigns - Information as knowledge...
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Information as knowledge: there used to be a Buffalo-based clothing retailer that featured the slogan, 'an educated consumer is our best customer." They never had a sale, but all their clothes were discounted the same way on a sliding scale based on how long the merchandise was in inventory. All their advertisements explained their policy in clear, concise terms. They understood, that if customers know and trust their policy they would have confidence that they were buying from a legitimate retailer at a legitimate price.
Information as instruction: we live in a very complex world where products and services are increasingly complicated. If we want customers to take the leap of faith and buy our merchandise and hopefully upgrade to bigger, better, more expensive versions, then customers must understand how to use the product and also how to maximize the promised benefits from their purchase. Teaching people how to take better photographs with the camera you sell is a far better sales tactic that promoting an extra feature they will never use.
Information as involvement: we all know word-of-mouth is the best form of advertising. Getting your Web-audience involved in your campaigns through the use of contests, surveys, and interactive entertainments are only a few ways to get them involved. But the best way to get people involved in evangelizing your product is to provide an experience that echoes their psychological, emotional, and socio-cultural aspirations.
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