10 No-Cost Powerful Marketing Strategies that will make you more profits. - Remember specific things...
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3. Remember specific things about your customers and bring them up when you are conversing, e.g. details about their child, for example he or she has just graduated, just married or whatever topic that your customer likes to talk about. This gives your customer a warm feeling, makes your customer feel that they have a personal connection with you and shows that you are actually interested in them.
4. Know what your customer likes. The best way to describe this is to give the bar scenario, "the usual then", this makes your customer feel special and valued.
5. Under promise and over deliver. For example, you have promised to delivery an item for your customer, you know very well that you can delivery it by the next day. Promise to delivery by say the end of the week and then deliver it the next day. This has a dual purpose, firstly the customer would be very impressed with the speedy delivery and secondly it gives you some slack in case you encounter any unforeseen delays (which the customer would never need to know about, hence avoiding disappointment and giving satisfaction)
6. Always remember to thank your customers, especially in the case of receiving referrals. There is nothing worst than a customer telling their friend, associate or colleague for example "I recommended x and I did not even get a thank you" bad news travels faster than good news make sure that the only news traveling is all good.
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