Where Do You Draw the Line on User Comments? - Comments in Black and White
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Some types of comments are extremely easy to identify. Spend about twenty seconds skimming each one, and around 50% of them will fit into two distinct categories: on-topic words that directly reply to the content…and spam. One is just about as easy to spot as the other, and if all comments fit into just these categories your job would be pretty easy.
Sadly, about half a site’s comments can’t be viewed in such black and white terms. These comments fall somewhere between the on-topic replies and the out-and-out spam…and they can be a nightmare for those whose duty it is to manage a site’s content.
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