Podcasting Alchemy: Customer Service Transformed Into Gold - Here's a few...
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Here's a few ideas:
Technical Support: Make your support folks into customer superstars. Providing detailed technical support for your product ensures a positive customer experience and loyalty. Bring your support staff into your show and teach your customers how to use your product or service and most importantly, how to correct any problems that may arise. Plus, this saves you money in human capital and costs of customer support.
Preview of New Features or Services: What better way to get market research than to ask your customers what they want and what they think about proposed new products. Podcasting opens the door to two-way communications as your customers post comments and send emails providing you valuable insights.
Share Best Practices: How are your customers using your product or service? Have you heard of an innovative way to get additional value from your product? Many times you'll hear from a customer how they have developed a new or more efficient way to use your product and podcasting gives you the forum to share these tips.
Thatís just a few of the creative ways podcasting is opening new possibilities each day. The skyís the limit so now is the time to bring your company into the podcasting revolution.
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