Why web hosts and ISPs need web site monitoring - A recent review...
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A recent review by Dotcom-Monitor reveals that accessibility calls to a web host’s technical support can be reduced by 30% just by posting the current status of the web site as reported by an independent monitoring service.
Often a user will call technical support if he encounters a slow Internet connection or download times, dial-up problems, web site accessibility or various computer issues. Users assume the problem is with their web host or their ISP, and call technical support to fix the problem, even if the problem is on their computer.
Real time independent connectivity reports eliminate the need for such calls in many cases, by showing what the status of the site is. A sample report at http://www.dotcom-monitor.com/reporting-card.asp gives an idea of how this works.
Web site monitoring is good customer relations
If it costs up to ten times more to attract a new customer than to keep an existing one, independent web site monitoring can help you keep those precious customers.
Nothing is more frustrating for the end-user than to have her site down and nothing is more embarrassing for an ISP to receive a call from customer about a downtime, especially if it is related to a connectivity issue the hosting company or ISP is not even aware of.
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