Top Five Questions to Ask Your Web Hosting Company
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Each day many new and existing webmasters either launch a new web site for the first time, or transfer their web site to a new web hosting provider.In preparation for this important process, there are five important questions that should be asked prior to signing on with a new web hosting company.
1. Do you have a trial period or money-back guarantee?
Okay, so that's technically two questions. The point is, no matter how much homework you do, or how much research stands behind your decision - it's still possible to make a mistake. Also - the company could change policies or services, or management - prices can go up, call wait times for support can spike, and things can just generally go bad. With the assurance of a trial period or money-back guarantee, you won't end up paying over and over again for that bad decision.
2. How does your customer service and technical support system work?
I don't care how smart you are, how much programming you know, or how many web sites you've set up in the past - you are gonna have to call support eventually. There are just too many weird little things that can derail a web site or email. Many reside on the web hosting company's side. To figure out what's up - you need to get in contact with them. So…will it be by email only, during the hours of 8:00 am to 5:00 pm eastern standard time or via a toll free phone line that is available 24x7? Make certain you understand when support is available - and how you actually reach someone with real knowledge, not just a "knowledge base" or "canned" response.
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