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What Is Your Attitude Toward Customer Complaints?
By: Wycliffe Williams
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  • What Is Your Attitude Toward Customer Complaints?
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    What Is Your Attitude Toward Customer Complaints? - It is quite...

    (Page 4 of 4 )

    It is quite obvious there is not much you can do about customers who move away from the area. Thatís life. However, something can be done about employee attitude.

    Do you employ Managers, Supervisors, Telephonists, People who handle Accounts Payable questions, Production Staff, and even Design and Technical Staff?

    Why ask?

    Because each and every one of these employees must somehow be grafted into the customer satisfaction matrix. Work with your staff. Find out what tools they need to effect customer satisfaction. Give them the tools, and then give them the authority to use those tools.

    Customer complaints should be treated as if they were gold nuggets. They should be welcomed, properly dealt with on a timely basis and wherever possible, used to guide future policy. Believe it or not, we do not have all the answers.

    A wise man once said;

    Every man knows more than you about something.

    If you don't learn from him, it is your loss not his.

    - Lonnie W. Adams, my Father (1921-1980)

    About The Author

    Wycliffe Williams makes Customer Satisfaction a top priority in his business. You must strongly consider making Customer Satisfaction a top priority in your business too. Let us set up your very own viral business for you. Set up is FREE!:

    DISCLAIMER: The content provided in this article is not warranted or guaranteed by Developer Shed, Inc. The content provided is intended for entertainment and/or educational purposes in order to introduce to the reader key ideas, concepts, and/or product reviews. As such it is incumbent upon the reader to employ real-world tactics for security and implementation of best practices. We are not liable for any negative consequences that may result from implementing any information covered in our articles or tutorials. If this is a hardware review, it is not recommended to open and/or modify your hardware.


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