What Is Your Attitude Toward Customer Complaints? - It is quite...
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It is quite obvious there is not much you can do about customers who move away from the area. That’s life. However, something can be done about employee attitude.
Do you employ Managers, Supervisors, Telephonists, People who handle Accounts Payable questions, Production Staff, and even Design and Technical Staff?
Why ask?
Because each and every one of these employees must somehow be grafted into the customer satisfaction matrix. Work with your staff. Find out what tools they need to effect customer satisfaction. Give them the tools, and then give them the authority to use those tools.
Customer complaints should be treated as if they were gold nuggets. They should be welcomed, properly dealt with on a timely basis and wherever possible, used to guide future policy. Believe it or not, we do not have all the answers.
A wise man once said;
Every man knows more than you about something.
If you don't learn from him, it is your loss not his.
- Lonnie W. Adams, my Father (1921-1980)
About The Author
Wycliffe Williams makes Customer Satisfaction a top priority in his business. You must strongly consider making Customer Satisfaction a top priority in your business too. Let us set up your very own viral business for you. Set up is FREE!: http://www.wyclefinnovations.com/indexpip.html
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