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The Advantages of Web-Enabled Call Accounting
By: Peter Verhoeff
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    Table of Contents:
  • The Advantages of Web-Enabled Call Accounting
  • All that is...
  • With web access...

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    The Advantages of Web-Enabled Call Accounting - All that is...

    (Page 2 of 3 )

    All that is needed is to provide them with the required login username and password.

    Some employees may require limited access privileges by excluding more sensitive information that does not concern them. Normally, this can be coupled to the person's login by the system administrator, but it is important to choose a call accounting system that provides this capability.

    Fraud detection is an important aspect of call accounting. This is especially the case, after the Sarbanes-Oxley act was passed in Congress in 2002, following fraudulent operations by companies, such as Enron and WorldCom. With fraud detection, it is important to have rapid access to call detail records (CDRs) in order to track down the culprits. A web-enabled call accounting system that can be programmed to issue alerts on detecting suspicious activity can be of great benefit. When shopping for a call accounting system, look for these features.

    A further advantage of web-enabled call accounting is that the information can be accessed simultaneously by different users without placing unnecessary stress on the system. In particular, this is of great advantage to international enterprises that have branches in different countries.

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