How Do You Deal With Internet Fraud - Security information goes...
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Security information goes far beyond making claims about '40 bit SSL' technology. In the physical world you know where the store is and it can't move rapidly. The location of an Internet site is less than clear. Provable information is needed to show the trading address of the business, real contact information, governing law and an effective link from that to any transaction being undertaken.
Security information must be considered when transactions fail to complete just as much as when they succeed. In the physical world the user can see when a transaction has not completed, but the Internet lacks that visual experience. Forms that re-set without explanation, or fail for reasons that are not explained fully on them, contribute to the inability of a user to detect fraud taking place. Such techniques are commonly used by fraudsters to gain information.
Does the law help users
Considerable efforts are being made by law enforcement agencies to prevent fraud (any many other criminal or civil wrongs) using the Internet and to prosecute wherever possible. Data protection, whether stemming from the European Directive, Human Rights, the US Health Information Portability and Accountability Act (HIPAA), seems to have enjoyed less visible action, although that information is needed in addition to credit card information in order to commit Internet frauds such as identity theft.
The problem the law faces is created by the non-national nature of the Internet, and the national nature of law. Even if there are suitable offenses, being able to proceed successfully is difficult, and for the ordinary consumer rather daunting. For the consumer, producing available evidence long after a fraud has been detected is also problematic. The situation is further confused by the desire of valid industry to collect as much consumer information as possible - something the fraudster also wants, but for different reasons.
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