Customer service, everyone say's their's is great while a large percentage fail miserably.
by Vern Anderson
Customer service is probably the most important
part of any online business, but many are dropping
the ball.
This past week (not by design) I encountered just
how great a lot of customer service problems are
handled.
My first dealing was after I made a product purchase
and needed customer support for the product. After four
request's for support with no answer I gave up.
Now it could be that my email never got to the customer
support due to filters. I only know how the person
needing support feels.
Another web site was offering a service (45.00 per month)
I thought I might need for my web sites so this time I
sent an email to customer support asking about the quality
of their customer support and elapsed time for a reply.
Three day's later I received a reply and the tone of the
reply was, why are you bothering us when you are not a
customer. I emailed another question and never received
a reply at all.
I located this same service at another web site (only the
name was different) so I tried again. After two day's I
received my answer to their customer support implying, why
don't you signup and find out. Now I receive autoresponder
messages every couple of day's pushing their service.
Is this what customer service on the web is coming to?
What ever happened to (the customer is always right?)
I realize that the web sites that are doing very well are
very busy handling a lot of daily chores, however customer
service needs to be at the very top of their list if they
want to continue to be very busy.
I know some sites still have excellent customer service,
three of those are, Host4Profit, Graham Hamer of Profit-Plan
and Terry Dean NetBreak Throughs. I have received excellent
customer service at these web sites.
Now I know there are a lot more with excellent customer
service, but I also know that an awful lot of the top sites
are failing miserably.
Customer support is the one thing that will make or break
a great web site with great products faster than you can
say scat.
------------------------------------------------------------
Vern Anderson,
Publisher News You Need http://www.newsyouneed.us
And Proud owner Plug-In Profit Site. Let Stone
Evans build you one for free. Earn residual commissions
from one web site. Create a monthly paycheck. See It Here!
http://www.beanaffiliate.com
-------------------------------------------------------------
| DISCLAIMER: The content provided in this article is not warranted or guaranteed by Developer Shed, Inc. The content provided is intended for entertainment and/or educational purposes in order to introduce to the reader key ideas, concepts, and/or product reviews. As such it is incumbent upon the reader to employ real-world tactics for security and implementation of best practices. We are not liable for any negative consequences that may result from implementing any information covered in our articles or tutorials. If this is a hardware review, it is not recommended to open and/or modify your hardware. |
More Online Business Help Articles
More By Developer Shed
 developerWorks - FREE Tools!
|
Visit IBM developerWorks to download a free trial version of WebSphere Business Modeler Advanced V6.1.1, IBM’s premier business process modeling and analysis tool for business users that offers process modeling, simulation, and analysis capabilities. IBM WebSphere Business Modeler helps you visualize, understand, and document business processes for continuous improvement.
FREE! Go There Now!
|
|
|
|
Visit IBM developerWorks to download the latest trial version of IBM Data Studio V1.1 at no cost. IBM Data Studio is a comprehensive data management solution that helps you effectively design, develop, deploy and manage your data, databases, and database applications throughout the data management life cycle utilizing a consistent and integrated user interface. Unlike other client-side data management solutions that focus on only one aspect of the application lifecycle or database administration, Data Studio complements the Rational Software Delivery platform, providing unparalleled flexibility for a heterogeneous data server environment across platforms.
FREE! Go There Now!
|
|
|
|
Download the IBM WebSphere Portal V6.1 beta code and learn more about the rich features and enhancements in IBM WebSphere Portal V6.1. WebSphere Portal provides a composite application or business mashup framework and the advanced tooling needed to build flexible, SOA-based solutions, and scalability to meet the needs of any size organization.
FREE! Go There Now!
|
|
|
|
Visit IBM developerWorks to download a free trial version of IBM Rational Business Developer V7.1. Rational Business Developer offers rapid and simplified development of business applications and services through Enterprise Generation Language (EGL) tools, generating Java or mainframe solutions while shielding developers from technical complexities.
FREE! Go There Now!
|
|
|
|
Visit IBM developerWorks to download a free trial of the Rational Host Access Transformation Services (HATS) Toolkit. The HATS toolkit provides a set of plug-ins for the IBM Rational Software Delivery Platform to help you easily extend your legacy applications. HATS makes your 3270 and 5250 applications available as HTML through the most popular Web browsers, while converting your host screens to a Web look and feel and it also enables you to develop new Web, portal, and rich-client applications.
FREE! Go There Now!
|
|
|
|
This tutorial shows new users of IBM WebSphere Business Monitor Version 6.0.2 how to perform the "Hello World" equivalent for monitoring business process applications. It is intended to help you get familiar with the capabilities of the product.
FREE! Go There Now!
|
|
|
|
Join this Rational Talks to You teleconference on December 4 at 1:00 pm ET to discuss how Rational Method Composer can help meet your compliance objectives. Get your questions answered!
FREE! Go There Now!
|
|
|
|
Visit IBM developerWorks to try the IBM SOA Sandbox for people. The SOA Sandbox for people provides a trial environment with the necessary tooling and components required to enable consistent human and process interaction and collaboration, showing how you can improve user experience and business productivity.
FREE! Go There Now!
|
|
|
|
Visit IBM developerWorks to try the IBM SOA Sandbox for process. The SOA Sandbox for process focuses on providing a trial environment with the necessary tooling and components required to gain a better understanding of business processes and how to best improve existing business processes to derive value quickly.
FREE! Go There Now!
|
|
|
|
User communities play an important role in communication and collaboration around products, solutions and other areas of special interest to members. Successful communities are able to provide the right mix of content and services to deliver a value proposition that resonates with each audience. Join Tom Inman, VP of Marketing for Information and Platform Solutions as he introduces the new LeverageINFORMATION community. During this webcast, learn about the value provided by the community and how customers and partners derive value from the community in addressing their own technical and business challenges.
FREE! Go There Now!
|
|
|
|
All FREE IBM® developerWorks Tools!
|
