When someone visits YOUR site they will be confused if they don't see you at the first thing they look at, and that will be the top center of the page. The second thing they will see is the top left, then they will start scrolling down the page looking for what they came to find.
Always respect your prospects and existing clients. Treat those that get the lowest plan the same as those that get the highest with courtesy and be professional. Be happy they have called or contacted you and let them know. Who knows? That 'lowest level' member may become so happy with your service, assistance or performance FOR THEM, that they may up-grade for that reason alone.
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