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Are problem customers wasting your time?
By: Jase Dow
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    Table of Contents:
  • Are problem customers wasting your time?
  • What's the solution...
  • Once you receive...
  • Once you know...
  • Make the letter...
  • Seek professional legal...

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    Are problem customers wasting your time?

    (Page 1 of 6 )

    I've been hearing a lot about small businesses with problem customers who use up your time and energy.

    Have you ever had one of these in your business? Read below to understand how to deal with this.

    What can we do when faced with a problem customer?

    ' Screen our calls?

    ' Pretend the business is closed?

    ' Ignore the customer?

    ::::: The short answer to each of these questions is : "No!" :::::

    Bad customer service [even if only perceived by the customer]gets around by word-of-mouth, like wildfire, across the Internet, throughout your small town ... in your industry, in online forums, etc etc.

    Starting to get the picture?

    Rather than refusing to deal with the customer or turning a blind eye and hoping they'll go away, you need to find out exactly what the problem is and work out a solution for you both.

    ::::: Did you know? :::::

    Around 4% of customers will actually take the time to tell you they have a complaint. Not many is it? The other 96% will just disappear and you'll never know why. Maybe they'll tell someone else, who'll tell someone else, who'll tell someone else ... yahda yahda. Got it?

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