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6 Ways To Keep Your Online Customers
By: Developer Shed
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    6 Ways To Keep Your Online Customers
    by Rudy Cline

    1. Stay In Touch

    Stay in contact with customers on a regular basis. Offer
    them a free e-zine subscription. Ask customers if they want
    to be updated by e-mail when you make changes to your
    Web site. After every sale follow-up with the customer to
    see if they are satisfied with their purchase.

    2. Friendly Web Site

    Make it easy for your customers to navigate on your Web
    site. Have a "FAQ" page on your Web site to explain
    anything that might confuse your customers. Ask them to fill
    out an electronic survey to find out how make your Web
    site more customer friendly.

    3. Easy And Free Communication

    Make it easy and for your customers to contact you. Offer
    as many contact methods as possible. Allow customers
    contact you by e-mail. Hyperlink your e-mail address so
    customers won't have to type it. Offer toll free numbers for
    phone and fax contacts.

    4. Teach Your Employees

    Make sure employees know and use your customer service
    policy. Give your employees bonuses or incentives to practice
    excellent customer service. Tell employees to be flexible with
    each individual customer, each one has different concerns,
    needs and wants.

    5. Impress Your Customer

    Give your customers more than they expect. Send thank
    you gifts to lifetime customers. E-mail them online greeting
    cards on holidays or birthdays. Award bonuses or discounts
    to customers who make a big purchase.

    6. Be Nice

    Always be polite to your customers. Use the words Please,
    Thank You, and Your Welcome. Be polite to your customers
    even if they are being irate with you. Always apologize to
    your customers should you make a mistake. Admit your
    mistakes quickly and make it up to them in a big way

    Rudy Cline publishes "Home Business Tips", a fresh and informative newsletter dedicated to supporting people like YOU! If you`re looking for the *best rated* home business opportunities from an honest friend in the business, come by and grab a F-R-E-E subscription today at:

    DISCLAIMER: The content provided in this article is not warranted or guaranteed by Developer Shed, Inc. The content provided is intended for entertainment and/or educational purposes in order to introduce to the reader key ideas, concepts, and/or product reviews. As such it is incumbent upon the reader to employ real-world tactics for security and implementation of best practices. We are not liable for any negative consequences that may result from implementing any information covered in our articles or tutorials. If this is a hardware review, it is not recommended to open and/or modify your hardware.

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