10 Tips For Growing Your Business - Smile when you...

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8. Smile when you answer the telephone. - It’ll come through in your voice. A great example is The Ritz-Carlton Hotel Company which requires that its employees answer the telephone within three rings and with a smile. All too often, business phones are answered by busy employees or even busy owners who give the customer the impression that they’re an interruption to their busy day. No business can afford to send those kinds of messages for long, no matter how successful they are. Eventually it’ll catch up to them, because of course, customers are not an interruption to their day, customers are the reason they’re in business.

9. Raise your prices. - How many customers will you loose if you raise your prices? An accountant friend of mine recently gave this a try. He is now enjoying a larger income and a better clientele. The clients he did loose had been the cheapest and the most demanding of the bunch. So ask yourself this question, “how many customers will I loose if I raise my prices?” The answer may surprise you.

10. Set corporate goals. Celebrate with your staff when you reach them. Give them the credit. - Great leaders set goals, liberally pass out the credit for their successes and take the blame for their failures. I’m not saying that you never let your employees know when they are producing substandard work.

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