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10 Steps Toward Better Business Communication
By: Mark Meshulam
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    Table of Contents:
  • 10 Steps Toward Better Business Communication
  • Pick a few...
  • Notice when people...

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    10 Steps Toward Better Business Communication - Pick a few...

    (Page 2 of 3 )

    Pick a few uncommon ideas and throw them out to model creative thought. Let your co-workers know that it is time to think freely without criticism. Have fun and laugh. Have a posterboard and write the ideas for all to see, in order to foster associations which could lead to even better ideas.

    4. When the ideas seem exhausted, it is time to get serious and build a plan. Cross off ideas which are clearly unworkable. Boil the ideas down to 3-5 action items.

    5. There should be one person assigned with overall responsibility for each action item. That person is accountable for its development. She might solicit others to assist. She might assign tasks. Nonetheless, she is the key person for that work item.

    6. Follow-up is a fundamental business activity. Without follow-up, all the good work and ideas which are in play will wither and die. Meetings or other follow-up venues must be scheduled regularly to keep all the pots boiling. The top person for each action item must be asked about progress by the person responsible for the overall plan.

    7. Review and analyze results and make necessary adjustments. Then build on the good and drop the bad.

    8. Do not stigmatize failure. Remember that failure is necessary for success. If you can really internalize this idea, you will be able to fearlessly and logically parse the good and bad in your plan. If you truly embrace failure as a part of the success process, you will be able to make the review/analysis phase engaging, creative and extremely useful.

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