Managing Trolls - Take the venom out of your trolls
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When you have a chronic troll problem, one that is not being solved by making them register or by deletions, you can just take more subtle approaches. Alter the comment to take out the venom. There are two popular approaches to making these comments a center of ridicule instead of the beginnings of an angry argument.
Option One: Replace offensive words or sections of the comments with an asterisk (*) or another nonsense character. Sentences like "****you, you are all a bunch of ****** who *** ******" inspire humor and not anger. Nothing makes a troll madder then having their "serious" message become the subject of mockery in public.
Option Two: Remove all of the vowels from a post, but leave the rest of the words and the spacing in text. This is less about making something funny and more about making it less comprehensible. Okay, maybe it's a bit funny as well.
If you want to get really creative you can also take out, or add in spaces to the text as well. A trollish message may end up looking like this: "Fc kyu sshls. Yu dn't kn ww ht thhll yu rtl kng bt. G bt yrs lf." Good luck figuring out what that message said originally.
It will annoy a troll to have their posts become an incomprehensible mess of text that no one could read. Just be aware of the fact that you could end up with more angry troll backlash.
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