How To Create Profits Using Viral Marketing Techniques - The Anthropomorphization of...
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The Anthropomorphization of Brands
More marketers are beginning to appreciate the effect of brand personality on their relationships with customers and prospects. It is apparent that markets have a clear idea as to a brand's personality, whether a company pays attention to it or not. And just as significantly, it is clear that companies can't just change their television commercials or advertising agency to overcome an unwanted or undesirable personality.
Brand personality is a function of audience experience: everything from the way you respond to telephone inquiries, to users ability to comprehend packaging instructions, to your website and email inquiry response times. No amount of smiling friendly faces in advertisements will make up for the irritation of a multiple-transfer-disconnect when trying to resolve a problem over the telephone.
Companies are ultimately separate entities whose personalities are composed of a collective consumer consciousness created through experience, interpreted from a very human perspective. It is human nature to anthropomorphize non-human entities in order to better deal with them. Batra, Lehman & Singh point out in their 1993 paper that there are five significant human personality traits.
The Big Five Human Personality Traits:
4. Emotional Stability, and
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