Add Live Chat to Your Site - Why Live Chat?
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If you want to add live chat to your site, you're going to have to go through the trouble of finding a company that will help you provide this feature. You're going to have to set up an account with the site, go through whatever verification process they have in place, place the codes and software on your site and even set up your live chat to be sure it's just the way you want it. You're going to have to put some of your own time and effort into establishing and maintaining live chat.
You're going to have to work. So, why bother to add live chat to your site in the first place? After all, your traffic seems pretty happy, right? And, if it ain't broke...
Live chat may seem a little extraneous, even unnecessary, if you're already pretty satisfied with your site. The truth is, however, even the best of Web sites could be improved in small ways.
Live chat is interactive and somewhat cutting edge. It's a very user-friendly application that anyone can use and understand immediately, and it adds a whole new element of friendliness and customer service to your site. Many customers will appreciate the presence of live chat, even if they don't use it. They know it's there, and that gives them some measure of support. They know that if they do have a problem, you're there for them.
If visitors associate good feelings and on-the-spot customer service with your site, doesn't that increase the chance that they'll come back, maybe even tell their friends about the site? Why add live chat? Because it could improve your site -- and shouldn't you always strive to do just that?
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