Add Live Chat to Your Site - Live Chat: What is it?
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With live chat, a Web site's traffic can get their questions answered in real time. With the help of a single button, visitors can enjoy text-based chat with someone who will direct them to the right place, give them the answer they seek or help in any way they possibly can.
This gives visitors the instant results and help they might want, which can keep them from leaving your site. Remember that if traffic isn't satisfied with what they're finding on a Web page, they can always just find another page. That's not at all what you want.
Live chat (LivePerson, http://solutions.liveperson.com/live-chat/, is pictured) is meant to be very user-friendly and easy for anyone to use. In many cases, when you choose live chat you'll also choose to have a team of professionals on hand who will be available for the live chat sessions your users might request.
You could make use of companies which provide their own professionals for these live chat purposes, you could choose to hire your own, or you can take on the chat responsibilities yourself. Often, such a decision is based upon a Web site's needs and funds.
For those just starting out with live chat on their site, it's a good idea to search for a full-service company which will provide everything you need to make this program work in the way that's best for your site and your site's needs.
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