14 Steps To A Trustworthy Website
By: Maria Marsala maria@coachmaria.com
Have you ever visited a web site and been attacked by screaming pop-up ads, gotten lost in a clutter of banner ads, had things flash and go boom? And have you ever visited a site that was informative, easy to navigate and generally pleasant to peruse?
Which site gained your trust? Which site would you revisit? The more user-friendly building tools you use on your site, the more trust will be developed with your viewers. With this in mind, here are expert tips for making your online store trustworthy...
Purchase an appropriate domain name Paying for your own domain name builds trust and is professional looking. Your own domain name will be - free of all advertisements (except products you sell or recommend). You want to sell your visitors on the content of your site - not the products of other advertisers.
Use domain name email addresses When searching for a host for your site, look for packages that include POP3 accounts (preferred) and alias accounts (second in line). This will enable you to send email from your site (you@yourbusiness.com) which looks much more professional than you@freeemailaccount.com It is easier to trust someone who has evidently made an investment in their business.
Include contact information Provide phone numbers, hours of operation (including time zone), a business mailing address and an email address. PO Boxes are not considered addresses. Many companies won't deliver to PO Boxes, and many visitors won't purchase from you if you use one. Work from home? Add a suite or building number to your home/apartment. Or use a mail forwarding service for a real address.
Add contact links Place at least one way for your visitors to contact you on each page and place your Webmaster's contact information on at least the bottom of the front page. This way your visitors can request information from you, and if there is a problem with your site, they can write to the Webmaster. Even if you and the Webmaster are the same person, place the Webmaster's email address on the site.
Keep your content updated To be current, the content of your site must be no more than 6 months old. The pages must include an up-to-date "Last Updated _________". Even if you don't change the site information (because it is completely correct and updated) do keep the date updated.
Include a personal touch Provide an "About Me/Us" page. Provide the names of the owner, president, executives, and staff on the contact page. Include individual and group pictures, small biographies if relevant, and email addresses where they can be quickly contacted. Don't make it look as though your site's owners want to be anonymous, which obviously generates suspicions.
Avoid enter pages and splash screens Do you have an "Enter page" or splash screen on the front of your site? If so, delete it now! You will lose visitors who want information quickly because they'll go to a rival site instead. Worse than an enter page is an enter page that forces someone to download a program such as Flash. If you want to use the option of Flash pages, fancy pointers etc., give visitors the option of viewing them. Don't force them to download any programs.
Cater to everyone Include tags with your images to assist those with sight disabilities and the hundreds of thousands of people all over the world who use library-based text-only computer software and Web browsers.
Make it quick Ensure that a majority of your pages load in less then 20 seconds with a 56K modem. Most visitors will not have the patience to stick around much longer than that and will simply move on. A site that loads quickly and is neatly designed, will show that you are a professional company. It will also boost confidence in your potential buyers.
Request recommendations Ask your clients for testimonials and permission to use their whole name on your Web site. If they don't feel comfortable doing so, find others who will.
Link it Make sure that links within your site work. Ask your Web designer to design an interesting "error" page that will allow your visitors to get back on track if a page they bookmarked no longer exists. Make sure that links to sites outside your website work. Download a links checker and use it monthly. Sometimes you'll find that you've linked within your site to a page you've moved or removed. Other times you'll find that pages outside your site have disappeared or are changed.
Spell it right If you want your site to be as professional as it could be, put each page though a spell checker or hire an excellent proofreader. Don't underestimate the value of a properly spelled site.
Provide guarantees If you have a money back guarantee on your service or product, say so. If you don't, say so. Do guarantees include or exclude returning the shipping or handling fees? How about a privacy policy for your newsletter emailing list or code of ethics? Clearly place any type of guarantee on your site.
Secure purchases When you purchase from the best sites, the site owner will provide you with the most secure purchase program available. This includes a secure server, secure gateway, and information that informs you that your purchase is as secure as is currently possible. When you are taken to another website to make your purchase, notice if the new site mentions that it's been secured. If it doesn't say so, go find the product on a site that does.
© Copyright 2002 All Rights Reserved. Maria Marsala, Business & Life Coach-Consultant. Maria works with successful individuals as they take their success to an even higher level. Subscribe to "Helping You and Your Business Grow" our free weekly online newsletter or download our free business ebook at http://www.CoachMaria.com/ebook/download.html
| DISCLAIMER: The content provided in this article is not warranted or guaranteed by Developer Shed, Inc. The content provided is intended for entertainment and/or educational purposes in order to introduce to the reader key ideas, concepts, and/or product reviews. As such it is incumbent upon the reader to employ real-world tactics for security and implementation of best practices. We are not liable for any negative consequences that may result from implementing any information covered in our articles or tutorials. If this is a hardware review, it is not recommended to open and/or modify your hardware. |
More How To Articles
More By Developer Shed
 developerWorks - FREE Tools!
|
Hear how IBM Rational Project and Portfolio Management integrated solutions help teams put the right tools and processes in place to maximize the effectiveness and efficiency of project teams and ensure that the business vision is being executed correctly. Learn how to automate and integrate requirements prioritization, top-down project planning, communications and controls, and methodology deployment to keep your scope, costs, and schedules under control. Tackle with an end-to-end approach the management of scope and scope changes, usage of methodology to control and empower project teams, and optimization of resources to align activity costs with the overall project plan.
FREE! Go There Now!
|
|
|
|
Join us for this on demand webcast to learn about developing complex systems more quickly and efficiently. We'll cover market drivers for developing, governing and reusing systems software assets and how you can develop system software assets with Rational Asset Manager.
FREE! Go There Now!
|
|
|
|
Download the Rational Application Developer (RAD) v7.5 open beta code and start developing applications for the JEE5 standard which features EJB3.0, JPA, JSF 1.2, JSP 2.1 and Servlet 2.5 standards. When you use this beta you will see how you can increase developer productivity for already existing applications with improved support for refactoring, as well as adding new features to existing applications. In addition, the beta provides tooling for JD Edwards, Oracle, SAP, Siebel and PeopleSoft to improve the developer productivity with these enterprise systems.
FREE! Go There Now!
|
|
|
|
Visit IBM developerWorks to download the latest trial version of IBM Data Studio V1.1 at no cost. IBM Data Studio is a comprehensive data management solution that helps you effectively design, develop, deploy and manage your data, databases, and database applications throughout the data management life cycle utilizing a consistent and integrated user interface. Unlike other client-side data management solutions that focus on only one aspect of the application lifecycle or database administration, Data Studio complements the Rational Software Delivery platform, providing unparalleled flexibility for a heterogeneous data server environment across platforms.
FREE! Go There Now!
|
|
|
|
Learn how to do more with your reusable assets with the free Rational Asset Manager eKit. The eKit includes demos on how Rational Asset Manager tracks and audits your assets in order to utilize them for reuse. Plus you’ll find white papers and a Webcast that discuss the challenges of a Service Oriented Architecture and how Rational Asset Manager can provide quick and effective solutions.
FREE! Go There Now!
|
|
|
|
Learn the basics of the IBM Customer Information Control System (CICS). With a hands-on exercise, learn how to get your first CICS application up and running on your desktop using TXSeries V6.1 for Windows. The tutorial shows you how to download and install a free trial version of TXSeries V6.1.
FREE! Go There Now!
|
|
|
|
Get a free trial download of IBM Lotus Forms V3.0 (formerly Workplace Forms), which provides a zero-footprint eForms solution to help you automate and move forms-based business processes off the desktop and onto the Web. With Lotus Forms, you can extend applications beyond the firewall by creating a single electronic form document ready for use in both thick and Web 2.0 thin client format.
FREE! Go There Now!
|
|
|
|
Try the latest version of IBM Rational Manual Tester V7.0.1 by downloading a free trial from IBM developerWorks. This manual test authoring and execution tool promotes test step reuse to reduce the impact of software change on testers and business analysts and addresses the needs of teams performing at least a portion of their testing manually.
FREE! Go There Now!
|
|
|
|
You can now evaluate IBM Rational Asset Manager V7.0 online without installing or configuring it on your own system! Rational Asset Manager helps create, modify, govern, find, and reuse any type of development assets, including SOA and systems development assets. Rational Asset Manager helps you reduce software development costs and improve quality by facilitating the reuse of all types of software development-related assets. Visit developerWorks to learn more about this product and register to explore its capabilities online.
FREE! Go There Now!
|
|
|
|
The unprecedented scope of a service-oriented architecture (SOA) initiative brings to the forefront a number of management and governance issues that were sidestepped in the past. The key to a successful SOA implementation is managing and governing activities throughout the entire SOA delivery lifecycle by ensuring that services conform to the needs of all of the business’s stakeholders. Learn how service lifecycle management allows the business to ensure that the process by which services are defined, created, tested, deployed, optimized and retired is manageable, repeatable and auditable.
FREE! Go There Now!
|
|
|
|
All FREE IBM® developerWorks Tools!
|
